Shipping & Delivery
From our Vienna shop to your frame
Every order is packed by hand in Austria and shipped with Österreichische Post. Your tracking link helps you follow your yarn and tools on their way to you.
Rates & delivery times
Standard shipping rates are listed below. Availability and applicable shipping conditions are shown at checkout. Delivery times are estimates after dispatch; please allow an additional 1–3 business days for packing.
Shipped without Austrian VAT. Import VAT, duties or customs fees may be charged on delivery.
Shipped without Austrian VAT. Import VAT, duties or customs fees may be charged on delivery.
Shipped without Austrian VAT. Import duties and local taxes may apply.
From order to delivery
Shipping costs are shown at checkout before you pay.
Your order leaves our shop within 1–3 business days.
You receive a tracking link as soon as your parcel is on its way.
Packed by real people, with a personal touch. Every parcel is prepared by our team in Vienna, with care for your next tufting project.
For studios & artists
Shipping costs and availability for B2B orders are shown at checkout.
Ordering for your studio? Explore our Studio & Artist Program for wholesale pricing.
Explore the B2B program →Good to know
- Every shipment includes tracking
- All orders ship from Austria (EU)
- Delivery times are estimates and can vary
- Availability depends on your destination country
If a parcel comes back to us because of incorrect address details, we’re happy to send it again once the correct address is confirmed and the additional shipping costs are covered.