Shipping Policy

1. General Shipping Information

1.1 Shipping Destinations

We currently offer shipping within the European Union (EU) and to Switzerland. Shipping to the United Kingdom is not available.

1.2 Shipping Carriers

Orders are shipped via DPD, local postal services, FedEx, and UPS to ensure timely and reliable delivery.

1.3 Order Processing Time

Orders are processed within 1 to 5 business days from the date of purchase. Once dispatched, customers will receive a tracking number to monitor their shipment.

2. Shipping Rates

2.1 Free Shipping

We offer free shipping on orders that meet a specified minimum purchase amount. The free shipping threshold will be displayed at checkout.

2.2 Flat Rate Shipping

For orders below the free shipping threshold, a flat shipping rate applies.

2.3 Variable Shipping Rates

Shipping rates may vary based on the destination country and the total order weight. The applicable shipping fee will be calculated at checkout.

3. Delivery Timeframes

3.1 Estimated Delivery Times

Delivery times depend on the destination country. For estimated shipping durations, please refer to the delivery information provided at checkout. These delivery times are non-binding unless a fixed delivery date has been expressly agreed.

3.2 Customs and Duties

Customers should be aware that customs duties and import taxes may apply, especially for orders shipped to Switzerland. These additional charges are the responsibility of the customer and must be settled upon delivery.

4. Order Processing & Handling

4.1 Processing Time

Orders are typically processed within 1 to 5 business days after payment confirmation.

4.2 Non-Processing Days

Orders are not processed or shipped on weekends or public holidays. Any orders placed during these periods will be processed on the next business day.

5. Tracking & Notifications

5.1 Tracking Information

All orders include a tracking number that allows customers to monitor the shipment status.

5.2 Tracking Notifications

Tracking details will be sent via email or through the customer's Shopify account.

6. Customs, Duties & Taxes

6.1 Customer Responsibility

Customers are fully responsible for any customs duties, import taxes, or fees imposed by their respective countries. These charges are not included in the total price of the order and must be paid upon delivery.

6.2 Product Restrictions

Certain products, such as spray adhesives, may be classified as hazardous due to their flammable nature. Shipping such items is subject to strict regulations under the ADR Agreement on Dangerous Goods. If you are unsure about shipping restrictions for specific products, please contact us before placing your order.

7. Shipping Restrictions

7.1 Regions Not Serviced

We do not ship to destinations outside the EU and Switzerland.

7.2 Product Limitations

We do not ship oversized or hazardous materials. However, some products (e.g., spray adhesives) may be subject to shipping regulations. Customers should inquire in advance if they are unsure about restrictions.

8. Lost, Stolen, or Damaged Shipments

8.1 Liability for Shipments

The risk of accidental loss or damage to the goods passes to the customer only upon delivery. Until then, we bear the risk of transport.

8.2 Refunds & Replacements for Lost Packages

If the shipping carrier confirms the loss of a package, we offer a refund or replacement at no additional cost to the customer. Refunds will be processed within 10 business days after approval.

8.3 Reporting a Shipping Issue

Customers should report any shipping issues within 7 days of the estimated delivery date. To file a claim, please contact our customer support team via email, providing the order number and tracking details.

9. Returns & Exchanges

9.1 Return Shipping Costs

If a product is defective or arrives damaged, we will cover the return shipping costs and provide a prepaid return label. For all other returns (e.g., change of mind), the customer is responsible for the return shipping costs.

9.2 Return Labels & Process

If a return is approved, we will issue a return label for easy shipment. The return must be initiated within the specified return period outlined in our Return & Refund Policy.

9.3 European Union 14-Day Cooling-Off Period

For customers in the EU, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be unworn or unused, with tags, in its original packaging, and with proof of purchase. For more information, please refer to our Return & Refund Policy.