Warranty & Support

Overview

At Tuft Supplies, all tufting machines and electrical tools are carefully checked before shipping to ensure proper functionality and quality.

We aim to provide reliable customer support, spare parts and assistance if technical issues occur. This page explains our voluntary limited warranty and general support information for products purchased through our store.

This warranty is provided in addition to your statutory legal rights under applicable consumer protection laws.

 

1 Year Limited Warranty

All tufting machines and electrical tools purchased from Tuft Supplies include a voluntary 1 year limited warranty starting from the date of delivery.

The warranty covers manufacturing defects and technical malfunctions that occur during normal intended use of the product.

If a covered issue occurs during the warranty period, we will assess the situation and may provide troubleshooting assistance, replacement parts or another appropriate solution depending on the issue.

 

What Is Covered

The warranty may cover:

• Manufacturing defects
• Motor malfunctions under normal intended use
• Electrical issues not caused by external damage
• Technical defects affecting normal product operation
• Factory-related assembly defects

 

What Is Not Covered

The warranty does not cover:

• Normal wear and tear
• Blades, scissors, needles, loopers, trimmers and other consumable or wearable parts
• Damage caused by improper use or incorrect operation
• Damage caused by incorrect voltage or unsuitable power supply
• Damage caused by dropping, impact, moisture or improper cleaning
• Damage caused by lack of maintenance
• Cosmetic damage that does not affect product functionality
• Products that have been modified, opened or repaired by unauthorized persons
• Damage caused by commercial misuse or use outside intended applications

 

Support & Spare Parts

We offer selected spare parts and troubleshooting support for our tufting machines and electrical tools.

Depending on the issue, we may provide replacement parts, technical guidance or another suitable solution.

Repair options are not guaranteed and may not be economically reasonable in every case.

 

Warranty Claims & Support Requests

To request warranty support, please contact us with:

• Your order number
• A short description of the issue
• Clear photos or videos showing the problem

This helps us identify the issue faster and provide the best possible support.

Contact: shop@tuftsupplies.com 

 

Important Information

Tufting machines and electrical tools require proper handling, regular cleaning and maintenance.

Using products incorrectly, forcing materials or operating products outside recommended settings may lead to damage that is not covered under warranty.

Please always follow the provided operating and safety instructions.

 

Legal Notice

This voluntary limited warranty applies in addition to your statutory consumer rights under applicable law.

Nothing in this policy limits your legal warranty rights.